Here is our policy: It's very simple. We treat you the same way we want to be treated ourselves. We carry no paid banner advertising from any organization of any kind. We do not share credit card, membership, or ordering information with anyone. The only people who have access to your shipping address is us and the vendor (if it's something we are not fufilling ourselves) who ships the goods to you or if the vendor is responsible for service warranties. Our mailing list is never sold, traded, or shared.
Most of our products are shipped from our warehouse in New York City. There are exceptions.The product description will note any special shipping conditions and those few cases where we might have potential delays. We ship either Fedex Ground or USPS Priority Mail (US Mail). However you can also request 2nd Day or Overnight delivery at additional cost. Books can also be sent U.S. Postal Service Book Rate, which is essentially third class mail and takes a few weeks. In the case of out of stock items, for domestic orders there is no additional charge for multiple shipments - the shipping charge we initially quote for the order is what you pay. Internationally, we normally ship USPS Global Priority Mail. In the case of out of stock items on international orders we will hold your order and ship complete. If we think there will be a very long delay we will contact you to see if you want to delete the out-of-stock items from your order, or substitute another item.
If you live locally you can request Same Day Delivery which if avaiable will appear as one of the shipping options.
We also allow you to place and order and then pick it up here at our warehouse. Select the shipping option: Pickup in Store for this service. However if you are a new customer, and we have not previously shipped to your address before we ask you to bring your credit card to the store so that we can swipe it for the sale.
You can see a list of shipping options and costs by putting the items you wish in your cart, going to the cart page, and then entering your zip code or country. When you place your order you will also see the same list and you can pick your preferred shipping method (before you enter your credit card information) - you can decide what's best.
Some methods of shipping also indicate the number of days in transit. These estimates are from when you order is shipped, not from when you place your order - although we do try to ship your order within a day of receipt. Express methods of shipment are guaranteed by the carrier, and also receive priority from us for immediate shipment from our warehouse.
Information about whether a given item is in stock is included under each full product description (with a few exceptions). We keep this information as up-to-date as possible, but occasionally our information is not accurate. If we think a product is in stock, and we find out after you place your order that we don't have it in stock, or the last one in the warehouse is broken, or one of our vendors ran out of something, we will let you know right away (within 24 business hours). If you have special instructions regarding the shipping, drop us a line and we will see what we can do. One of our major advantages is that we are a small company and we can pay attention to the small details of your order.
If an item is out of stock for domestic orders we might ship you multiple shipments. There is no extra shipping charge for this service.
Some of our items are hard to get and have an irregular supply. While we apologize for the inconvinence we reserve the right to cancel without notice any backorders over six months.
We have noticed that some customers find that as they shop, items go missing from their baskets. This problem is caused when customer's browser or firewall is configured (either manually or by default) to reject cookies. Like most on-line stores our system uses a single cookie to allow you to maintain your shopping cart contents. This cookie will expire automatically about three weeks after your last visit. The simplest solution is to turn the "cookie" function on or to call us (800-426-4613) and place the order over the telephone. We are committed to improving the ordering process, and so we will continuing to work on eliminating problems such as this one.
Hours: M-F 8:00 9:00-5:00, Sa 11:00-5:00
Our Guarantee & Return Policy
Shipping & Privacy Info
Phone: 800-426-4613 or 718-499-5877 Visit Us in Brooklyn: Directions to Our Showroom
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